Refund Policy

NOMEN sells digital reports. Each one is generated specifically from the name and date of birth you submit, delivered by email as a private link, and cannot be returned or resold once it has been produced.

Every purchase is a single one-time payment of $9.90 USD. There are no subscriptions, no recurring charges and no automatic renewals, so there is nothing to cancel.

We refund in full, without argument, in all of these cases:

• Duplicate payment. You were charged twice for the same order — we return the extra charge.
• Payment taken without an order. A charge you do not recognise, or a payment that went through while the order failed.
• Report never delivered. More than 24 hours have passed since your payment cleared and no report reached you.
• Technical failure. The report is broken, incomplete, unreadable, or the private link does not open — and we cannot fix it for you.
• Our mistake in your data. The report was calculated from the wrong name or date because of an error on our side. We will regenerate it, and refund instead if you prefer.

Because a report is written specifically for you and delivered as a private link, a correct, successfully delivered report is generally non-refundable. In particular:

• you read the report and disagreed with the interpretation — reports are interpretive by nature, and we say so before you buy;
• you mistyped your own name or birth date — write to us instead and we will regenerate the report once, free of charge;
• you changed your mind after reading the full report;
• the request arrives more than 60 days after the purchase, which is beyond what our payment providers allow us to reverse.

This is not a hard wall. If your situation sits somewhere between the two lists, write to us and describe it — we would rather resolve a genuine complaint than win an argument over $9.90.

Send one email to admin@nomen.website with:

• your order code (the #XXXXX shown at checkout), or the email address you paid with;
• the date and amount of the payment;
• one line about what went wrong.

We reply within 24 hours, usually much faster. Approved refunds are returned through the original payment method — the same card, the same Wise account, or the same crypto wallet the payment came from. Card refunds usually appear within 5–10 business days, depending on your bank.

Refunds are issued in USD for the amount you paid. If your bank applied a currency conversion, the converted amount may differ slightly from what you originally saw — that part is outside our control.

If something went wrong, one email fixes it faster than a bank dispute — usually the same day. A chargeback takes weeks, and it stops us from helping you in the meantime.

Every request is read by a person and judged on its merits. If you are owed money back, you get it back.

Delivery times and what to do if your report has not arrived are covered in the Delivery Policy. The full agreement is in our Terms of Service.