Frequently asked questions
The product, the method, and everything around an order. If your question is not here, write to admin@nomen.website — we reply within 24 hours, usually much faster.
The reading itself
- How does NOMEN actually work?
- You give us your name and birth date. We read them through 13 points drawn from numerology, astrology, Chinese astrology and tarot, each grounded in a documented school of thought rather than generic horoscope text. You get a free preview on the spot. Once your payment clears, we email you a personal link to your full reading, usually within a few hours.
- Is this based on real methodology, or is it just generated?
- Every point traces back to a named source: Pythagorean numerology, tropical astrology, the Chinese zodiac, tarot's major arcana, and psychological frameworks from Jung, Berne, Liz Greene and Gottman. We show our sources instead of hiding behind "the universe says so."
- What are the 13 points, exactly?
- Nine numerology points (life path, birthday, expression, soul urge, personality, maturity, karmic lessons, Pythagorean square and karmic debt), your sun sign, your Chinese zodiac animal and year element, and your tarot birth card. All 13 are calculated from your name and birth date. Deeper layers that need your exact birth time and place (full natal chart, Bazi, Human Design) are in development and will arrive as add-ons.
- How long until I get my full reading?
- Once your payment clears, we email a personal link to your full 13-point reading to the address you used at checkout, usually within a few hours. The link is yours to keep and revisit anytime.
- What happens to my name and birth date?
- They're used only to calculate your reading and to send it to you. We don't sell your data. See our Privacy Policy for the full detail.
- What payment methods do you accept?
- Card payments (Visa, Mastercard) through Stripe are being enabled now. Alongside them we accept a USD transfer via Wise, or crypto in a coin you already hold. Whichever you choose, the payment is confirmed before we email your reading.
- Can I get a refund?
- Yes, in the cases set out in our Refund Policy: a duplicate payment, a technical failure, a reading that never arrived, or wrong data used through our mistake. Email admin@nomen.website with your order code and we'll fix it or refund you. A delivered, correct personalised reading is generally non-refundable, since it's written specifically for you.
Orders, payment and support
- Is my payment information secure?
- Yes. Card payments are handled by Stripe on its own payment form — your card number goes straight to Stripe and never passes through our site, so we cannot see or store it. We receive only the confirmation that the payment succeeded.
- Is this a subscription?
- No. Every purchase is a single one-time payment. There is no recurring charge, no auto-renewal and nothing to cancel later.
- Can I buy more than one reading?
- Yes — order as many as you like, one per person. Each order needs its own name and date of birth, and each arrives as its own private link. A compatibility reading for two people is in development.
- Do I need an account?
- No. There is no registration and no password. Your reading lives at a private link that we email you, and that link is yours to keep.
- What if the reading never arrives?
- Check your Spam and Promotions folders first, then email admin@nomen.website with your order code. We reissue the link at no cost, or refund you in full — your choice. Anything not delivered within 24 hours counts as non-delivery.
- Can you delete my data?
- Yes. Email admin@nomen.website and we will delete your name, date of birth, email and reading. We keep only the payment record required for accounting. Requests are completed within 30 days.
- Who do I contact for support?
- One address for everything: admin@nomen.website, read by a person. Support hours are Monday to Friday, 09:00–18:00 (UTC+7), and we reply within 24 hours.
The detail behind these answers lives on our policy pages: